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02392 475 111
58 East Street, Havant, Hampshire, PO9 1QT

Dear Valued Patients

Dear Valued Patient

You will have recently heard from the media, at the same time as the dental profession, that restrictions on Dental Practices are being lifted soon.

We are pleased to say that we are re-opening to see patients from 15th June 2020. We would like to thank you for your patience throughout the time that we have been closed.

In reality, the 15th of June will represent the first step in re-opening. There are many complexities involved in resuming face to face dental appointments, and this will be planned very carefully to ensure the safety of you and our team. We are still awaiting new Regulations and Guidelines from the Dental Regulators, and have been trying very hard to source the necessary PPE, which will enable us to re-open safely.

Please understand that we will have to prioritise patients who have contacted us with dental emergencies during the Lock Down, before routine check-up appointments. While we have been closed to face to face contacts, we have been planning additional infection control measures to keep patients safe.

• Increased intervals between appointments and limited numbers of people in the Practice.

• Separate clinics for ‘Shielding’ patients, who are most vulnerable – those patients who received a shielding letter from NHS England or their GP should inform us of their status
• Changes to your visit to the Practice, as shown on our video below:

• Technology that allows Medical History updates and other forms to be filled out on your phone or tablet before your appointment at home, to minimise contacts within the building

• Our treatment areas are routinely fully disinfected between appointments; further measures have been added.

• Payment by card, contactless, and in advance where possible, so as to reduce your time within the building near other people.

Please bear in mind that there are almost no places you can visit that will have higher levels of cross infection control than your Dental Practice – and that was before we added additional precautions.

Please note in order for us to reduce delays in providing your treatment, you may be seen by any member of our dental team, who may not be your usual clinician.

If you have an emergency, do not hesitate to contact our front of house team who will be more than happy to assist you. Otherwise, please help us to help you all, by remaining patient, and awaiting contact from us if you have had an appointment cancelled during Lock Down.

We look forward to seeing you all again as life returns to ‘normal’.

Yours Sincerely,

Michael Cole and Gita Azizi

On behalf of Eastend Lodge Dental Practice team.

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